TERMS & CONDITIONS
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any product. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at BELLISGIRL, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at BELLISGIRL for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by BELLISGIRL.
Property, Identity, Ownership and Legal information
BELLISGIRL is a Portuguese registered trademark, officially registered with INPI (Instituto Nacional de Propriedade Industrial).
The trademark is owned by its author and creator, Isabel Manuela Matos De Castro, with VAT number PT 244620792.
Registered under the following Portuguese business activity codes (CAE): 74140, 32130, 74200, 47124, 47125
Throughout these terms, ‘BELLISGIRL’, ‘BELLIS’, ‘us’, we’ or ‘our’ refer to Bellisgirl.
BELLISGIRL, operates the website bellisgirl.com, an online store intended for end customers. This site is owned and operated by Isabel de Castro, trading as Bellisgirl.
Unless, otherwise stated, all pieces are designed and handcrafted by the author. All photographs and visual content published on this website are the author’s property except where otherwise credited or used with permission for BELLISGIRL purposes.
Intellectual Property
BELLISGIRL reserves the copyright, trademarks and other intellectual or industrial property rights inherent to jewelry, products and content in general on this platform (text, images and others). Therefore is owned by BELLISGIRL or it’s being used by us with the permission of the respective owner.
No content from this website may be copied, reproduced, distributed, modified or used without prior written permission.
Accessing this website does not grant any ownership or license to use its intellectual property.
Nothing on this website shall be interpreted as granting any license or right use any intellectual property without prior written consent.
Privacy and Personal Data
BELLISGIRL collects and processes personal data from the Site’s visitors and customers strictly in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data – General Data Protection Regulation (GDPR).
You can learn about how we collect, process and use your personal data in our “Privacy Policy”.
Cookies
BELLISGIRL uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use BELLISGIRL without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On BELLISGIRL we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
Links to Third-Party Websites and Social Media
Our website may contain links to Third-Party websites, applications or social media platforms that are not under BELLISGIRL’s control. We are not responsible for their content, privacy policies, services or practices, nor do we guarantee their accuracy or availability.
The same goes for social networks, BELLISGIRL has different social networks that users have the opportunity to join the pages or groups.
However, it must be taken into account that, unless we request your information directly (for example, through marketing actions, competitions, promotions, or any other valid form), your data will belong to the corresponding social network. Therefore, it is recommended that you carefully read its conditions of use and privacy policies and ensure that you configure your preferences regarding the processing of data.
You further acknowledge and agree that BELLISGIRL shall not be responsible or liable, directly or indirectly, for any damage or loss alleged to be caused by or in connection with the use of any content, goods or services available on or through any such websites, apps or services.
Jewellery Materials
Most jewelry pieces are handcrafted in brass and finished with 24k gold plating, black rhodium plating, rhodium plating or rose gold plating. Some designs are crafted in bronze and may include natural or synthetic stones, ceramics, textiles or other materials. Pleaser refer to each product page for its specific materials and finishings.
Other art objects materials
Material information for all art objects is available on each product page.
Pricing
All prices are displayed in Euros and are valid at the time the order is placed.
We make every effort to ensure that the pricing displayed on our website is correct. However, we reserve the right to alter all product pricing. Prices applicable to any products may be changed at any time by BELLISGIRL. This change will be communicated to the Customer before placing any order. Prices are applicable for any purchase conducted on our Site.
These prices displayed do not include shipping fees, which are added to the price of the products purchased.
The prices of products available at BELLISGIRL online store include the Portuguese tax rate, which is 0% at the moment (Special VAT Exemption Regime is covered by Article 53 of the Value Added Tax Code-CIVA)
Any change in the applicable VAT rate will be automatically reflected in the price of products sold on this Site.
Shipping
At the moment, BELLISGIRL ships WITHIN PORTUGAL ONLY. Thank you for your understanding.
Shipping Rates
The shipping rates will be presented during the checkout and before payment. Shipping costs are calculated based on the selected shipping method, destination and parcel size.
Currently, we offer a flat shipping rate of €3.00 within mainland Portugal.
Delivery Time and Handling
Once your order has been processed and dispatched, you will receive a confirmation email with your tracking information (when applicable). If you do not receive please contact by email - info@bellisgirl.com
Every order is prepared with care and shipped as soon as possible.
Every BELLISGIRL piece is carefully prepared by hand. Processing times may vary slightly depending on the nature of each creation.
The average transit times are as follows. Please consider that if you choose an article in pre-order, this time is only after shipment:
. Portugal: 3-7 working days
Made-to-order
Some pieces are handcrafted to order and may require additional production time before dispatch.When this applies, the estimated processing time will be indicated on the relevant product page or communicated by email after purchase.
Tracking
When available, a tracking number will be provided once your order has been shipped.
Return Parcels
If an order is returned because it was not collected or because an incorrect delivery address was provided, any additional shipping costs for resending the parcel will be the customer’s responsibility.
Refused Shipments
If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our Portuguese address. This amount will be deducted from your merchandise refund.
Payments
All products remain BELLISGIRL's property until full payment is made. The applicable price is the price displayed at the time the order is placed. Shipping costs and any applicable fee are displayed before you confirm your purchase. If you are under 18 years old you must have parents' permission to buy from BELLISGIRL.
All transfers are securely processed through dedicated Third-Party payment gateways. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions of the payment gateway chosen for the transaction as they are responsible for the transactions made.
Available payment methods:
. Bank transfer - for email orders only
.MBWAY - for email orders only
. Credit cards - processed securely through Stripe
. Apple Pay - processed securely through Stripe
An email notification will be sent to you when your packages/pieces have been shipped.
A tracking number of your order will be provided.
Please remember BELLISGIRL currently ships WITHIN PORTUGAL ONLY.
Return Policy
You may return or exchange any eligible piece within 14 days from receipt of delivery. We can only accept returns if items are in original, unused condition and in its original undamaged packing, we reserve the right to refuse exchanges communicated or sent outside the deadline as well as items that are not in the same condition in which they were acquired.
If you wish to return or exchange an item, please contact us by email, info@bellisgirl.com, and wait for our reply.
Our pieces may be changed for an equal or greater amount items.
The shipping cost will be borne by the customer. Always send your invoice and order number with the return.
If you find any anomalous situation (damage, faulty, incorrect or missing item) please confirm your dispatch order to verify if items were not shipped correctly or separately and contact us to clarify the situation and keep you happy!
Repairs
If you would like to have a piece repaired, please contact us at info@bellisgirl.com
Every item is carefully inspected before dispatch. If you exceptionally receive a defective piece, please contact us.
Warranty
All BELLISGIRL products are covered by the legal warranty established under Portuguese law. In accordance with Portuguese law, all items are guaranteed for 3 years, from the date the purchase invoice is issued. However, BELLISGIRL does not cover damage resulting from improper use, accidents, lack of care or normal wear.
The warranty does not cover:
In case of Jewellery
. Discoloration due to exposure to chemicals, creams, perfumes, makeup;
. Discoloration due to exposure to water, swimming pools, seawater;
. Natural fading of the plating (Gold, Rhodium, etc) over time, depending on each person’s skin PH;
. Any modification or repair carried out by the customer or by Third-Party;
. Exposure to abnormal condition or misuse of the jewellery;
In case of clothing or other art objects
. Any modification or repair carried out by the customer or by Third-Party;
. Exposure to abnormal condition, misuse or improper care
PORTUGAL - Alternative Resolution of consumer disputes
These Terms and Conditions are governed by Portuguese law.
In the event of a dispute, the consumer may resort to an Alternative Resolution Entity for Consumer Disputes
For more information at the consumer portal: https://www.consumidor.gov.pt
Complaint Book
If you have any complaints or if you want to leave us a compliment, please use the following link: https://www.livroreclamacoes.pt/INICIO
Additional Information
BELLISGIRL reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event that a product is sold out, BELLISGIRL reserves the right to cancel and issue a full refund. Where possible, we may also suggest similar or equivalent products.
Please note that your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.
If you have any questions regarding these Terms and Conditions, please contact us by email at: info@bellisgirl.com